By the Kore Komfort Editorial Team | Last Updated: May 25, 2026 | ~9 min read

There’s a gap between how a one-truck operation actually runs and how it appears to customers. Most of the time that gap works against you. The customer on the other end of your quote doesn’t know your work or your reputation. What they see is whether you look like someone who runs a tight business or someone who runs a loose one.

The Jobber Client Hub is one of the most effective tools in the platform for closing that gap fast. It’s available the day you set up Jobber, it requires no technical work beyond uploading your logo, and it immediately gives your customers a professional, branded experience that most competitors at your size can’t match.

This guide explains exactly what the Client Hub is, what your customers see when they use it, and how to set it up so it works for your business rather than just running in the background unnoticed.

What Is the Jobber Client Hub?

The Client Hub is a secure, customer-facing web portal that Jobber generates automatically for every client in your system. When you send a quote, an invoice, an appointment confirmation, or a payment request, Jobber includes a link to the client’s hub. The customer clicks that link and lands on a page that shows everything relevant to their relationship with your business.

From the customer’s perspective it looks like a professional client portal from a well-run company. Your logo is at the top. Your company name is throughout. The information is organized, current, and easy to navigate. They don’t need to call you to find out when you’re scheduled to arrive, what their invoice total is, or what work you’ve done for them in the past. It’s all there.

From your perspective, the Client Hub runs automatically based on the data already in Jobber. You don’t maintain it. You don’t update it. Every time you create a quote, complete a job, or send an invoice, the customer’s hub updates. The system does the work.

This matters most for small contractors competing against larger, more established companies. When a homeowner is comparing two bids and one company sends a PDF attached to an email while the other sends a link to a clean, branded portal where they can review and approve with one tap, the second company looks more professional regardless of which price is lower. That perception influences decisions.

For a full review of Jobber’s features and pricing, see our complete Jobber review.

Back to Navigation

What Your Customers See

When a customer clicks their Client Hub link, they land on a page organized around their account with your business. The layout is clean and mobile-friendly. Here is what is visible:

Upcoming appointments. Date, time, and job description for any scheduled work. The customer can see exactly when to expect your crew without having to call your office. This alone eliminates a significant portion of the “just confirming you’re still coming” calls that interrupt your day.

Outstanding quotes. Any quotes you’ve sent that haven’t been approved yet are visible here with the full line-item detail. The customer can review the scope, check optional add-ons, and approve directly from this screen. We cover that flow in detail in the next section.

Outstanding invoices. Any unpaid invoices appear with an online payment option. The customer can pay by credit card or ACH transfer without calling your office or mailing a check. Payment posts to your Jobber account in real time.

Service history. Every completed job is listed with date, description, and invoice. For recurring service customers — HVAC maintenance clients, lawn care accounts, cleaning customers — this is a meaningful trust signal. They can see the full record of work you’ve done for them in one place.

A message thread. Customers can send you a message directly from the hub. It comes through to you as a notification in Jobber. This keeps communication organized and on record rather than scattered across texts and emails from multiple numbers.

What customers do not see: your internal job notes, cost data, technician schedules beyond their own appointments, or any other client’s information. The hub is scoped to that customer’s records only.

Back to Navigation

How Quote Approval Works Through the Client Hub

This is where the Client Hub has the most direct impact on your revenue. The faster a customer can say yes to a quote, the more jobs you close before they call someone else.

When you send a quote from Jobber, the customer receives an email or text with a link. That link opens directly to the quote in their Client Hub. The quote shows your logo, the job description, all line items with pricing, any attached photos, and the total. If you included optional add-ons, each one appears with a checkbox and the total updates as they add or remove items.

When the customer is ready, they click the Approve button. That’s the entire process. No printing, no signing, no scanning, no reply email. Jobber notifies you the moment the quote is approved and automatically converts it to a scheduled job.

On the Connect plan and above, you can also require a deposit at approval. The customer pays the deposit as part of the approval step — one flow, one click, booking confirmed and partial payment collected simultaneously. For larger jobs this is a significant operational improvement over the back-and-forth of following up on deposits separately.

Customers can also leave a message if they have questions before approving. That message comes to you as a notification so you can respond and keep the conversation moving without losing track of it across texts and calls.

For a full walkthrough of building quotes that work well through this flow, see our guide on how to create quotes in Jobber that actually win jobs.

Back to Navigation

How Invoice Payment Works

When a job is marked complete in Jobber and you send the invoice, the customer receives a link to the invoice in their Client Hub. The invoice shows the full breakdown of work completed, any materials, and the total owed. A Pay Now button is visible at the top.

Customers can pay by credit card or ACH bank transfer. Payment processes through Jobber Payments, which is powered by Stripe. Funds typically appear in your bank account within two business days. The invoice status in Jobber updates to Paid automatically the moment the transaction clears.

For contractors who struggle with late payments, Jobber’s automated follow-up reminders work directly through the Client Hub link. You configure a reminder sequence once — for example, a reminder three days after the invoice is sent and another at seven days if still unpaid — and Jobber sends them automatically. Each reminder includes the same Client Hub link so the customer can pay immediately from the reminder message.

The combination of easy online payment and automatic reminders removes most of the friction that causes invoices to go unpaid. Customers aren’t ignoring you — they’re busy, the check-writing process is inconvenient, and the invoice gets buried. A tap-to-pay link that shows up as a text removes every one of those barriers. Our guide on how to stop chasing unpaid invoices as a contractor covers how to configure this sequence in detail.

Back to Navigation

Service History and Customer Records

Every completed job and paid invoice is stored in the customer’s hub permanently. For service-based businesses with recurring customers, this history is a retention tool.

Consider an HVAC customer who has been with you for three years. They open their Client Hub and see six maintenance visits, two repair calls, and every invoice going back to the start of the relationship. That record communicates continuity, professionalism, and trust in a way that no marketing copy can. It also makes them significantly less likely to respond to a competitor’s postcard because they have something valuable here that they’d have to rebuild elsewhere.

For equipment-based trades — HVAC, plumbing, appliance service — Jobber lets you attach equipment records to a client. The hub can show the equipment at the property, the service history for each unit, and any notes from previous visits. A technician arriving for a return call can pull up the equipment history in the field before they touch anything.

This level of record-keeping used to require a dedicated CRM or service management system. For the home service contractor under 20 technicians, Jobber builds it into the workflow automatically. Every job you complete adds a line to the customer’s permanent record without any extra work on your part.

Back to Navigation

How to Brand Your Client Hub

Out of the box, the Client Hub uses your company name and a default color scheme. Ten minutes of setup makes it look like yours.

Upload your logo. Go to Settings, then Branding. Upload a PNG or JPG of your logo. Jobber recommends a file at least 200 pixels wide with a transparent background if possible. This logo appears at the top of every Client Hub page and on every customer-facing document including quotes, invoices, and booking confirmations.

Set your brand color. Jobber lets you set a primary brand color that appears on buttons and accents throughout the hub. Use your exact hex code if you have one. If you don’t have a defined brand color, use the dominant color from your logo or truck wrap. Consistency here is the point — the customer should feel like they’re interacting with your brand, not a generic platform.

Add a welcome message. The Client Hub has an optional header message that customers see when they arrive. Keep it short and functional: “Welcome to [Your Company]. Use this portal to view your appointments, approve quotes, and pay invoices. Call us at [number] with any questions.” That’s enough. It sets the context without adding clutter.

Verify your from-address on emails. Jobber sends client notifications from a Jobber email address by default. On the Grow plan and above you can configure a custom from-address so emails appear to come from your domain rather than a Jobber address. This is a small detail that matters for brand consistency with customers who are paying attention.

That’s the full branding setup. There’s no coding, no template editing, and no design work required. The platform handles the layout. You provide the identity.

Back to Navigation

Which Jobber Plans Include the Client Hub?

The Client Hub is available on all Jobber plans, including the Core plan at $39/month. The base functionality — quote approval, invoice payment, appointment viewing, and service history — is accessible from the entry-level plan.

A few Client Hub features are gated to higher tiers:

Deposit collection at quote approval requires the Connect plan ($119/month) or above. If you want customers to pay a deposit the moment they approve a quote, you need at least Connect.

Custom from-address on emails (sending hub notifications from your own domain rather than a Jobber address) requires the Grow plan ($199/month) or above.

Automated follow-up sequences for unanswered quotes and unpaid invoices require the Connect plan and above.

For most sole proprietors and small teams, the Core plan’s Client Hub handles the daily workflow. If deposits and automation are important to your operation, Connect or Grow is worth the step up. Our Jobber pricing breakdown covers the full feature comparison by plan so you can make that call with the full picture.

Back to Navigation

Tips for Getting Customers to Use It

The Client Hub only delivers its value if customers actually open it. Here’s what works in practice:

Set the expectation on the first contact. When you’re booking a new customer, tell them how it works: “You’ll get a text with a link to approve your quote and another to pay the invoice when we’re done. No app to download, just click the link.” One sentence. Customers who know it’s coming use it. Customers who get a surprise link often ignore it.

Send via text, not just email. Jobber lets you send hub links by email, text, or both. For most residential customers, text gets opened within minutes. Email sits in an inbox that gets checked once a day, maybe. When speed of response matters — and it almost always matters on quotes — text is the right channel.

Follow up on unanswered quotes by phone, not just automated reminders. Automation is valuable for invoice follow-up because payment is a clear, low-friction action. For quote follow-up, a quick personal call after the automated reminder often closes jobs that the reminder alone wouldn’t. The call is short: “Just following up on the quote I sent Tuesday — did you get a chance to look at it?” The hub link is still there for them to use, but the personal touch moves it forward.

Use the message feature yourself. When you want to communicate with a customer — a heads-up about a schedule change, a note about what you found on a service call — send it through the Jobber client messaging rather than a personal text. It keeps the conversation in the hub, on record, and associated with the job. Over time this builds a communication history that protects you if a dispute ever comes up.

Mention the service history on return visits. When a recurring customer books again, mention: “You can see the full history of work we’ve done for you in your client portal.” Most customers don’t know the history is there. When they find it, they tend to value it — and it becomes one more reason they don’t shop around.

Back to Navigation

Frequently Asked Questions

Does the customer need to create an account to use the Client Hub?

No. The Client Hub opens from a link sent by email or text. It runs in any browser on any device without an account, login, or app download. The link is specific to that customer’s records and is the only access point required. This frictionless access is one of the main reasons customers actually use it rather than ignoring it.

Is the Client Hub available on the Core plan?

Yes. Basic Client Hub functionality — quote approval, invoice payment, appointment viewing, and service history — is available on the Core plan at $39/month. Deposit collection at approval and automated follow-up sequences require the Connect plan or above. Custom email from-address requires the Grow plan. See our Jobber pricing breakdown for the full feature comparison.

Can I customize the Client Hub with my branding?

Yes. You can upload your company logo, set a primary brand color, and add a welcome message to the hub header. Setup takes about ten minutes in Settings under Branding. The logo and color you set here appear on every customer-facing document Jobber produces, including quotes, invoices, and booking confirmations.

Can customers approve quotes and pay invoices from a phone?

Yes. The Client Hub is fully mobile-responsive. Customers can approve quotes and pay invoices from a smartphone browser with the same experience they’d get on a desktop. Since most customers receive the hub link via text and open it on their phone, mobile optimization is critical — and Jobber handles it without any setup on your part.

What payment methods can customers use in the Client Hub?

Customers can pay invoices by credit card (Visa, Mastercard, American Express, Discover) or ACH bank transfer through Jobber Payments, which is powered by Stripe. Credit card processing fees apply and vary by plan. ACH transfers typically carry a lower fee than credit card payments. Funds generally arrive in your bank account within two business days of the transaction.