By the Kore Komfort Editorial Team | Originally published May 25, 2026 | Vendor documentation reviewed October 15, 2026.
Quick answer: Jobber client hub is a customer-facing web page for quotes, appointments and invoices. A client can approve a quote, check an appointment or pay an invoice from a link, subject to your settings and payment setup. It works on a phone without an app or password. Treat the link as access to that client’s records.[1]
A customer who asks for the invoice again should not have to wait for someone in the office to find it. Client hub puts eligible quotes, appointments and invoices together. What appears depends on the item’s status and your settings; the portal is not a promise that every internal record will be visible.[1]
- Clients can open the hub through an email or text link; a website login link is another option.[1]
- Quotes, appointments and invoices have different visibility rules. Check a real client view before telling customers what they will find.[1]
- A forwarded link can expose that client’s hub to someone else. Handle the link like customer information.[1]
How a customer gets in
Jobber includes access when you send a quote or an appointment reminder. Text messages contain a link; emails have a button and a fallback URL. You can send a login email from the client profile under More Actions. Jobber says that particular login email cannot be customized or sent by text.[1]
You can also put a client hub login button on your website. Copy the login URL from Settings, then Client hub, rather than pasting a particular customer’s link onto a public page. A client does not need a password. If more than 14 days have passed since you last sent a hub link, Jobber may ask for their email address or the last four digits of their phone number.[1]
What the customer can see
The hub has sections for requests, quotes, appointments and invoices. Customers can review their history within those sections. A request submitted through the visible request form stays in the client’s hub; an internal request you create for them does not show there. Enable the request form for clients and new leads if you want that route available.[1]
Quotes awaiting a response and approved quotes appear in the hub. Approved quotes include ones converted to jobs. Draft and archived quotes do not appear. Clients can download a PDF. Depending on your settings, they may approve a quote or ask for changes. A quote that you have not sent is not a customer-facing approval path.[1]
Clients can see the next five upcoming appointments, provided those appointments fall within five years. They can also see past visits and use Show More for older entries. You can choose whether to show a specific arrival time or only the date. That setting is worth checking if your crew uses arrival windows rather than fixed times.[1]
Invoices marked Awaiting Payment, Paid or Past Due appear in client hub. Draft and Bad Debt invoices do not. Clients can download a printable copy. If you use Jobber Payments or another supported payment integration, they can pay an outstanding invoice online. On a phone, the payment form moves ahead of the invoice details.[1]
Quote approval and deposits
Before sending a quote, check the line items and decide whether the customer may approve it or request changes. Those controls live in the client hub settings. If you offer optional line items, check the plan: Jobber’s hub guide assigns that feature to Grow. Do not describe every checkbox as available on an entry plan.[1][2]
A required deposit is a separate payment decision. Jobber says clients can pay required quote deposits through client hub when Jobber Payments or Stripe is configured. Check the available payment setup and your current plan before telling a customer that approval will also collect money. Approval, payment and scheduling are separate events; confirm each in the job record.[1][2]
Invoice payment and customer records
If you allow online payment, send the invoice through the normal Jobber workflow and test its customer view. Jobber documents invoice statuses separately from quote statuses. A paid invoice remains visible, while a draft invoice is hidden. A customer can retrieve a receipt or printable invoice through the hub.[1]
Partial online invoice payments need a setting on the individual invoice. Edit that invoice, find Invoice Payment Settings, and enable “Allow client to make partial payments for this invoice.” Do not assume that a company-wide setting applies to every bill. For bank-account payments, Jobber says a one-cent verification transaction may be processed and refunded.[1]
The hub also has a Wallet where clients can manage saved cards. A client cannot remove their only card if an active job relies on it for automatic payments; the job must be updated first. If a customer calls about a payment method, check the job’s payment arrangement before telling them to delete the card.[1]
Set up a useful client experience
Start with the records the customer will actually see. Preview a quote and invoice as a client before sending either. Jobber provides More Actions, then Preview as client, for an individual document. Its Log in as Client option shows the wider hub, although the delegate view will not let you submit a request or payment.[1]
Check your company contact information under Company Settings and your social links under Business Profile. Those details populate the Contact Us section. Verify the phone number, hours and email address before directing customers there. Give your team a short, consistent explanation: the message link opens their quote or invoice; they can return to their other visible records from the hub.[1]
If you add a login button to your website, test it from a phone and an ordinary browser session. Never use a customer-specific link for that button. Do not include another customer or an unrelated recipient on a message with hub access. Jobber warns that anyone given the link can see the same information as the client.[1]
Plans and feature checks
Jobber’s pricing page lists client hub as a customer-facing feature, while the help guide names Grow for optional quote line items. The plan lineup, billing term and payment integrations affect the rest of the workflow. Check your account’s plan, the current pricing page and payment terms before you promise optional items, deposits, referrals or automation.[1][2]
For a small shop, test the customer journey rather than buying on a feature label alone: send a sample quote to an address you control, inspect what can be approved, then check the invoice and receipt path. If a workflow depends on a deposit or a particular payment method, confirm the entitlement and processing terms in your own account before using it on a real job.[1][2]
Frequently asked questions
Do customers need a password or app to use client hub?
They do not need a password or an app. Jobber sends a link by email or text. If more than 14 days have passed since you last sent a hub link, Jobber may ask the client to enter an email address or the last four digits of a phone number.[1]
What can clients see in the hub?
Clients can see eligible requests, quotes, appointments and invoices, including their history in those sections. Draft and archived quotes are hidden; draft and bad-debt invoices are hidden. The next five upcoming appointments appear if they fall within five years.[1]
Can a client approve a quote and pay an invoice by phone?
Jobber says the hub adapts to mobile screens. Quote approval depends on your client hub settings. Online invoice payment requires Jobber Payments or another supported payment integration.[1]
Can clients choose optional items on a quote?
Jobber’s client hub guide assigns optional line items to the Grow plan. Check your current plan and quote settings before promising that choice to a client.[1][2]
Who can use a client hub link?
Anyone who has the link can see the same client information. Do not copy an unrelated person on a client email or share the link in a public post. Jobber offers email-based verification for later access, but that does not make a forwarded link private.[1]
Sources
- [1] Jobber Help Center, What Do Your Clients See in Client Hub? Jobber client hub guide. Vendor page reviewed October 15, 2026.
- [2] Jobber, Pricing. Current plan and feature listing. Source capture reviewed October 15, 2026; verify the account offer before purchase.
Disclosure: Some links to Jobber may be affiliate links. Kore Komfort Solutions may earn a commission if you purchase through one.
For a separate review of field service workflows, read our Jobber review.
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